InspectMyRide
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Frequently Asked Questions

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Customer Service and Order Status

General

  • I’m a motor vehicle dealer—can I open an InspectMyRide® account?
    At this time, an InspectMyRide commercial account is not available.
  • What forms of payment are accepted by InspectMyRide®.com?
    PayPal, MasterCard, Visa, American Express and Discover
  • I’m a frequent user—can I open an InspectMyRide® account?
    At this time, an InspectMyRide account is not available.
  • What is the cost of a vehicle-inspection report?
    The cost of a vehicle-inspection report is $129.99 for passenger vehicles, sports utility vehicles, and light trucks. Prices for large trucks and motor vehicle homes will be higher. For pricing on those vehicles, please call 1-877-91-REPORT (1-877-917-3767).
  • Can I pay by phone?
    No, at this time, we cannot accept payments for an InspectMyRide inspection over the phone. We hope to offer phone payments in the near future. In the meantime, please go to www.InspectMyRide.com to place your order and use our secure online payment system.
  • Can I make payment on-line?
    Yes. Just click on “Order an Inspection” and enter your information
  • Is there sales tax on this transaction?
    No.
  • Are there any states in which InspectMyRide does not conduct inspections?
    InspectMyRide will conduct vehicle inspections in any state within the United States, with the exception of South Dakota and Alaska. We hope to offer inspection services in these states very soon. Please check back for more information on when inspections in these states will be available.

    If you have already placed an order for an inspection occurring in South Dakota or Alaska, you may request a refund by calling our customer service department at 1-877-91-REPORT (1-877-917-3767).
  • Are there some vehicles you will not inspect?
    We will not inspect any vehicles older than model year 1981.
  • Who is DataScan Field Services?
    DataScan Field Services LLC is a subsidiary of DataScan Holdings, LLC, part of the JM Family Enterprises Inc. company, an $8.4 billion, diversified, automotive company. JM Family has long been recognized as an industry leader. 2009 was no exception: 12th consecutive year on the FORTUNE® 100 Best Companies to Work For List; #30 on Forbes®’ list of Top Private Companies in the U.S; the #8 spot on Computerworld magazine’s “100 Best Places to Work in IT.” For more information go to www.jmfamily.com.
  • Who is InspectMyRide®?
    InspectMyRide is an independent, third-party, vehicle-inspection company. We provide added confidence for both sellers and bidders in on-line auction purchases by documenting the condition of the vehicle. Our professional Inspectors use proven methods during a comprehensive, in-person inspection. We document the vehicle’s cosmetic imperfections, modifications, and observable repairs, and send the purchaser a detailed report, including a variety of quality digital images.
    InspectMyRide is a division of DataScan Field Services LLC (DFS), the largest, full-service auto inventory verification and inspection company in North America. Our network of professionals conducts more than 8 million vehicle inspections and verifications annually. DFS provides services to consumers as well as to more than 100 banks and automotive manufacturers across North America.

Understanding your vehicle inspection process and inspection report order

  • I am a vehicle seller and need to change the scheduled inspection time. How do I reach the inspector?
    Call our customer service center as soon as possible at 1-877-91-REPORT (1-877-917-3767) if you are unable to make the scheduled inspection window of 8 am to 12 pm or 1pm to 5pm on the day of inspection appointment.
  • Can I choose my vehicle Inspector?
    Your Inspector will be assigned based on geography and the requirements of the inspection. All InspectMyRide® Inspectors are thoroughly trained prior to receiving inspection assignments.
  • How long will my inspection be available from your website?
    The vehicle inspection report will be available on our website http://www.InspectMyRide.com/ for 30 days after the original posting. You may access the report directly through the link provided in the e-mail that we will send when we post the report to our site.
  • How long does the inspection process take?
    A vehicle inspection is approximately one hour.
  • How do I order an inspection?
    If you’ve found a vehicle of interest on eBay Motors®, click on the “Order Inspection” button and follow the “Steps to inspect.” Upon confirmation of PayPal® payment, an InspectMyRide® customer service representative will contact the vehicle owner to schedule the inspection appointment.

    If your inspection will be on a vehicle for sale on a site other than eBay, go to http://www.InspectMyRide.com. You’ll need to get permission from the seller prior to our scheduling an inspection appointment. You will be required to enter your name and contact information as the buyer as well as the seller’s contact info, the vehicle's VIN number and vehicle description when ordering an inspection.
  • When will my inspection be available for viewing via your website?
    The vehicle inspection report will be available on-line within 12 to 48 business hours following contact with the seller. If we are unable to contact the seller with 24 hours we will contact you for further direction.
  • How will I know the inspection has been completed?
    Once the vehicle inspection has been completed and the report that you ordered is available on our site, we will send you an email with a link to the report. This link serves as confirmation that the inspection was completed. You can cut and paste this link into your web browser and access the report as often as you’d like over the 30 day period. For a permanent record, you’ll need to make a copy or save it as a PDF

    Note: If you do not receive an e-mail within 48 hours of the scheduled inspection time, please contact our customer service team at 1-877-91-REPORT (1-877-917-3767).
  • What does an InspectMyRide® vehicle inspection report include?
    An InspectMyRide vehicle-inspection report includes 150+ points of evaluation for body, exterior, interior, mechanical related, and road test. It also includes a vehicle-history report, and a wide range of digital images.
  • What are the credentials of an InspectMyRide® vehicle inspector?
    All of our inspectors are qualified to conduct the inspection and have had extensive training. He or she will present a photo identification badge prior to conducting your inspection.
  • Does the vehicle need to be registered with proof of insurance for the test drive?
    Yes. The vehicle inspector will request proof of insurance and check the vehicle for current motor-vehicle license plates. If either item is unavailable, the inspector will perform a full inspection without a road test. It is the responsibility of the purchaser of the inspection to verify with the seller of the vehicle that the vehicle is road worthy, insured, and compliant with DMV license plates rules.
  • If the vehicle is not available at the scheduled time of inspection, can I receive a refund?
    Yes, if an inspection for the requested vehicle cannot be scheduled, you can contact a customer service representative at 1-877-91-REPORT (1-877-917-3767) to schedule a different vehicle for inspection or to request a refund.
  • How can I save a copy of my inspection?
    You can print a copy of the vehicle inspection for your records, or save it as a PDF. Access to the inspection report will be available for 30 days through the link provided in the email that we’ll send you when we post the report to our site.
  • Can I speak with the Inspector after the inspection is completed?
    Our vehicle Inspectors are not available to discuss the findings of a report with the purchaser of the inspection report or the seller of the vehicle. If you have questions about this, please feel free to contact one of our customer service representatives at 1-877-91-REPORT (1-877-917-3767).
  • What happens if InspectMyRide is unable to schedule or conduct the vehicle inspection?
    If an unforeseen delay occurs and the inspection can not be scheduled within the allocated time frame, your inspection fee will be refunded to you upon request to our customer service center.
  • When will the vehicle be inspected?
    InspectMyRide® field specialists work Monday through Saturday. When you order an inspection, one of our customer service representatives will contact the seller and schedule the inspection. Vehicles are usually inspected within 12-48 hours once an inspection is ordered.
  • Where will the vehicle be inspected?
    Our customer service representative will arrange for the inspection to be conducted at a place of the seller’s choice—home, office, or another convenient location.
  • Who can order an inspection?
    The seller or a prospective buyer of the vehicle can order an inspection.
  • Will the vehicle inspector provide estimates to repair any damages on the vehicle?
    The inspector will identify damages but will not price any repairs to address that damage on the vehicle. It is the responsibility of the purchaser of the report to assign dollar values to any areas of damage that InspectMyRide® identifies at time of inspection.

Understanding your vehicle inspection score and rating

  • Who is Experian AutoCheck and what is this score?
    The AutoCheck Score is a rating summary for a longer list of report data and vehicle history gathered by Experian. Experian's AutoCheck is a leading vehicle history reporting service and an indispensable part of the used car shopping process. The Score is based on a scale of 1 to 100. Paired with the AutoCheck Score Range, the AutoCheck Score allows you to quickly compare vehicles of similar age and class.
  • What does "Fair" mean?
    At the time of inspection, the vehicle showed indication of damage or repair more significant than would generally be associated with normal use. The vehicle most likely had obvious cosmetic issues in need of attention.
  • What does "Good" mean?
    At the time of inspection, the inspector noticed some indication of minor damage or repair associated with normal use, but is still generally pleasing in appearance.
  • How does the InspectMyRide score get calculated?
    The InspectMyRide score helps consumers understand the results of the 150+ items that are checked during our comprehensive inspection by professional inspectors. The full report combines results from the visual inspection as well as the road test, if the owner of the vehicle has allowed our inspector to drive the vehicle. We rate any observed damage or wear to create a total score. Possible serious defects are more heavily weighted than cosmetic blemishes such as scratches. A low score is based on poor condition of items that prospective buyers have traditionally found most important.


    The overall report score ranges from 1-100. Based on this score, InspectMyRide issues a rating for the vehicle based on a 5-Star Rating System. The star rating provides a simple graphical way to help buyers interpret the overall condition of the vehicle and compare scores among multiple vehicles.

    Report Score Star Rating Condition Overview
    91-100 points 4.5 to 5 stars Very Good
    81 - 90 points 3.5 to 4 stars Good
    71 - 80 points 2.5 to 3 stars Fair
    61 - 70 points 1.5 to 2 stars Poor
    1 - 60 points 1 star or less Very Poor
  • What does "Poor" mean?
    At the time of inspection, the inspector observed significant cosmetic damage, sub standard repair, or potential mechanical or safety concerns. A vehicle in this condition would likely have cosmetic issues in need of attention in order to bring its appearance to a satisfactory level.
  • What does "Very Good" mean?
    At the time of inspection, the vehicle showed few to no cosmetic flaws, and there were no signs of prior significant damage or repair. The vehicle appeared to have been well maintained from a cosmetic perspective, and the overall condition was visually pleasing.
  • What does "Very Poor" mean?
    At the time of inspection, the vehicle had considerable cosmetic or mechanical issues, or possibly a combination of both. This rating may indicate substandard repair, or damage far more significant than would be associated with normal use. A vehicle in this condition would likely be cosmetically unsatisfactory, and could have serious mechanical or safety concerns noted.
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HAVE A QUESTION?
1-877-917-3767
Monday – Friday 8 a.m. – 9 p.m. ET
Saturday 9 a.m. – 2 p.m. ET
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3 Steps To Place Your Order

  • Step 1 Provide the seller's contact info and the VIN (Vehicle Identification Number) for the car you want inspected.
  • Step 2 Complete your payment with any major credit card or your PayPal account.
  • Step 3 We'll contact the seller, and handle the rest. Within 24 hours of the completed inspection, you'll receive your report!

Save thousands of dollars in potential repair costs with a comprehensive inspection

Buying a car online offers convenience and selection, but it's not without risks.

Tap into the expertise of America's largest consumer vehicle inspection service, and our nationwide network of professional experts.

With InspectMyRide, we inspect each and every car as if it were our own purchase, and provide you with a detailed report of what we find.

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